Discover A Unified HCM That Puts You First

Criterion delivers robust applicant tracking, onboarding, payroll, and benefits administration all within one platform, so data flows seamlessly among modules. On the other hand, users report that ADP’s loosely connected systems can lead to data-entry redundancies and synchronization issues, making Criterion’s integrated solution more efficient and user-friendly.

While exact timelines vary depending on company size and complexity, we offer a well-managed, structured approach to implementation. We start with a thorough discovery of your needs, then employ a dedicated team to guide configuration, training, and data migration. During the whole process, we are constantly taking in feedback about new features and unique configurations to make Criterion work for you.

Criterion’s platform is built on a single database, so any update instantly reflects across all modules. For example, if you add a new union affiliation to an employee record, that change automatically appears in payroll, time-tracking, and reporting — applying new union rates immediately. This approach eliminates the need for manual re-entry or syncing, and allows for comprehensive analytics from a single source of truth. Plus, Criterion modules can be purchased individually and still maintain a seamless connection if you decide to add more modules to your solution later on.

Every Criterion customer is assigned a dedicated customer success representative who knows your company’s specific Criterion configuration and history. We’ll help you solve problems, learn your system, develop reports, and more. We can even develop new features just for you. This way, you get a faster resolution with more personalized support and avoid the frustrating cycle of waiting on hold and reporting the same issue to multiple reps.

Unlike ADP’s service bureau model, Criterion allows you to own your HCM platform by giving you direct access to back-end tables and settings. Administrators can configure payroll rules, customize reports, and manage workflows and other changes in-house as needed. However, you can always ask for help from Criterion’s support team to make new configurations.

At Criterion, we guarantee 99.9% uptime and commit to maintaining at least a 90% or higher customer satisfaction rate. If satisfaction dips below 90% for a full year, we’ll provide a 1% annual subscription refund. That’s our commitment to accountability and transparency with all our customers.