When you submit a support ticket, is an automated email response really good enough? That’s what you can expect with Ceridian Dayforce: weeks or even months waiting for your issue to be resolved while being passed from rep to rep.
What’s worse — you might even get billed for it.
Why should you pay extra for something that should work right in the first place? Customers across several industries report lackluster support and poor practices from Ceridian Dayforce. Frankly, plenty of people are tired of it.
You don’t have to settle for subpar support when your organization relies on an HCM solution that actually works. Criterion has offered an enterprise-level, all-in-one HCM software for decades. With Criterion, you get unmatched service from a dedicated rep that knows your business — for no extra charge.
With thousands of companies using Ceridian Dayforce as their HCM solution, you’d think it would be backed by great support. But that doesn’t appear to be the case. In fact, the absence of fast and reliable customer support is one of the most frequent complaints about Dayforce. When you’ve invested so much time and money into a product that’s key to your operation, are you willing to give up support?
“The support function is, on the whole, really poor. You often wait weeks for fixes and … it rarely makes sense, or the person hasn't read all of the information provided. In our case we have had multiple tickets pushed from one person to the next … As a customer experience, it's awful.” - Alex H (G2 Review)
“I think the support needs much work. You have to submit a ticket and have to wait too much time to get an answer that doesn't really usually answer the question.” - Jennifer M (GetApp Review)
“Some cases drag out due to no response … Then you get flopped to another support person and have to start over at the beginning.” - Cecilia Alsaadi (TrustRadius Review)
At Criterion, your success is our success. We’ve earned a 95%+ customer satisfaction rating for a reason. Our Criterion Success System™ includes a dedicated Client Success Manager and Feature Request Portal for ongoing support and upgrades.
Call or send an email to your assigned success rep anytime. You’ll never get passed around or lost in the shuffle.
“I would recommend Criterion to other companies in our industry because their customer service is easy to talk to, very responsive, and super helpful — which I think is the biggest part of any company that you do your payroll or HR through.” - Emily Kraft, Mount Hermon
“The support is very reliable, and it’s nice to know that your issue will be resolved quickly.” - Dan Beards, Computer Generated Solutions
“We had the support that we needed… which was nice. Like we weren’t left on the side. They were supportive all the way through, which was definitely a big plus.” - Joe Vinski, Britton Electric
Dayforce paints a picture of a seamless, all-in-one enterprise solution, but do they really deliver on that promise? Some customers say otherwise.
Why should you have to pay for support and fixes when you already pay for a software that is supposed to “do it all?”
“You need to be a computer programmer to set anything up [in Dayforce]. Anytime we ask for assistance we are told we have to pay for support.” - Denise K (GetApp Review)
“I just feel Ceridian should cover the cost of fixing things that were not built right during the implementation. vs sending customers to billable support.” - Payroll and HRIS Manager (Gartner Review)
“Business model is flawed for customers. Everything costs additional dollars to implement, to alter, to modify, or to fix.” - Jesse C (G2 Review)
With Criterion, you’re paying for an enterprise solution — in our book, that should come with enterprise-level service. You’ll never feel like you’re being nickel and dimed for anything — because it’s all included.
Do you need a new feature we haven’t built yet? Just let us know. Do you need a special configuration or unique integration? We’ll make it happen.
Most importantly, we don’t bill for support. When you pay for the software, you get our full support at no extra charge. Criterion HCM works for you, not the other way around.
“Their support is crackerjack. They get right back to us. They’re really helpful and knowledgeable.” - Adam Pinsky, Bayley Construction
Many Ceridian Dayforce customers are frustrated by its overall lack of functionality, especially when tailoring Dayforce to meet industry-specific requirements.
When you’re paying for a software as expensive as Dayforce HCM, you’d expect more flexibility and assistance with special configurations. Your business has unique needs — your HCM software should accommodate them.
“The functionality for the regular manager has been appalling…Functionality with numerous browsers (i.e. Safari) is non-existent and the response time of Ceridian to fix these challenges has not been acceptable.” - Grant H (GetApp)
“I don’t like the software because the function is so limited and restricted. I cannot change direct deposit; cannot change W2 form; even cannot update my personal information like phone number and address. So, the functionality is very basic to me. I need to seek other ways for more functions.” - Verified Reviewer in Pharmaceutical Industry (GetApp)
Our software allows for nearly unlimited configuration. Criterion HCM can work with your specific business needs, with or without our help.
We make it simple for you to access the backend tables for more control over how your HR system of record operates. Every field is accessible for you to configure. You can even create custom fields for enhanced reporting and functionality.
Criterion is designed to feel like an extension of your existing system — integrating with any third party software. We don’t charge for our open API. You have full control and access whenever you need it.
“We eliminated double entry, have saved money and storage on saving personnel files and are able to customize access to many people to use the system as it works best for them while maintaining security.” - Chelsey (Capterra Review via Software Advice)
“I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull” - Megan (Software Advice)
Dayforce users complain about an outdated and clunky interface and a challenging implementation phase.
Do you have months set aside to successfully deploy and implement the software that’s supposed to be your HR backbone? Implementation difficulties are the primary complaint of Ceridian Dayforce users, and lack of available support only makes things worse.
“Implementation was very lacking. Nearly a disaster. I am over 2 years in and still have not been able to get everything we originally intended to do up and running.” - Helen D (GetApp)
“Compared to other software that is payroll only, Dayforce is a little clunky. It takes too many clicks to do simple things like adjusting time clocks, approving payroll, and using it as both a team manager AND an employee.” - Michael J (GetApp)
Criterion HCM is a people management solution built around you. It’s a software designed for real HR professionals. Both management and employees love the intuitive, user-friendly interface.
Every function serves a purpose, and every feature makes sense. Manage every aspect of HR digitally (payroll, time tracking, employee info, hiring, onboarding, training, reporting, and more) with a unified, streamlined user experience.
Criterion is everything an HCM software should be, with every feature and module connected as one unified database.
“It is truly an HR software built with HR end users in mind” - Susan (Capterra Review via Software Advice)
“Easy to use and to be trained on. Everything filters into the appropriate [place] to eliminate double entry” - Chelsey (Capterra Review via Software Advice)
Criterion is designed to grow and scale with your company. That means you’ll never outgrow us. As your configuration needs change, our dedicated support is a phone call away.
“When we were going through vetting the other payroll companies out and even starting the implementation process we found the things [other companies] said they could do, they really couldn't do anyway — and the price is incredibly reasonable for what we're provided."
“You’re able to see everything on the backend of the payroll module, and even everything on the backend of an employee profile. It’s tedious in the best way because you’re able to see everything. Nothing is hidden from you. Everything has a place where it’s set up and put out. You’re able to adjust things to your liking or how you need it to be. It’s not something you always have to go through Criterion to do. It’s something you’re able to do on your own, so if you need it in a pinch, you’re able to adjust it right then and there.”
“Mid-Continent Casualty has been a user of Criterion for nearly 20 years. We have always been satisfied with the quality of the products and have been more than satisfied with the level of service we have received.”
You’re always connected to a dedicated customer success rep that knows your business and your unique setup. Immediate, intelligent help is just a phone call or email away.
Criterion isn’t a one-size-fits-all solution. It’s highly flexible so you can configure it to your organization’s needs through integrations with any third-party software and unique workflows and automations you design.
We take the requests and suggestions of our customers to heart. Each quarter, our team rolls out fresh updates and upgrades to make your experience even better.
Ceridian is a corporation with tons of products. It would be impossible for them to be the best at one thing when they have so many different features to support. At Criterion, we focus all of our energy on one goal — providing great HCM software. In that, we provide several features valuable to HR professionals, all united in one fully connected database. We also have a full roster of satisfied customers and the outstanding support to back it up.
Absolutely — and we don’t charge you any extra for it. You get full, unrestricted access to use our API however you want. Whether you’d like our help with unique configurations or prefer to handle it in-house, we give you open access to everything you need to make your Criterion experience work for you.
We serve all industries and sectors including construction & engineering, education & government, financial & professional services, franchises, non-profits, and more.
We have an industry-leading Service Level Agreement which includes a 90% or better Customer Satisfaction level. If your satisfaction level remains at 90% or below for a year, we’ll provide a 1% annual subscription refund — no questions asked. We also promise a 99.9% uptime!
Never. The price you pay includes top-tier support from a dedicated rep handling your account. We don’t believe in billing for support.
Don’t accept being billed for support as just “the cost of doing business.” Why deal with absent customer service, absurd extra charges, and an awful implementation phase? With Criterion, you don’t have to.
Criterion HCM offers unparalleled support, configuration, and versatility as an HCM software with enterprise-level functionality. Get a unified cloud database, advanced data encryption, and seamless third-party integration at a price that makes sense. Setup and implementation is intuitive and fast with a Client Success Manager ready to support you for as long as you’re with us.
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